(RPA) is the application of technology that uses business logic and structured inputs to automate various business processes. With RPA tools, companies can configure software robots to perform tasks like processing transactions, data manipulation, triggering responses, and interacting with other digital systems. RPA scenarios can range from simple tasks like generating automatic email responses to deploying multiple bots to automate tasks within an ERP system.

Organizations that utilize both Robotic Desktop Automation and Robotic Process Automation tend to achieve a faster and more significant return on investment during their transformation journey. By eliminating low-value, repetitive tasks from desktops, such as application sign-on and call set-up, customer service representatives in the front office can focus on delivering exceptional service. In the back office, fully automating high-volume, rules-based processes reduces costs, increases productivity, and minimizes errors, freeing employees to engage in higher-value work. Some key benefits of robotic automation include:

• Streamlining customer service processes by simplifying desktop tasks.
• Orchestrating the customer journey by integrating customer channels, business data, and enterprise applications.
• Ensuring compliance with regulatory requirements and service-level agreements.
• Providing scalability to handle fluctuations in workloads.
• Enhancing agility and speed to market to adapt to changing business needs.
• Enabling 24×7 workflow processing.

Top vendors offering RPA technology include:

• Blue Prism
• Automation Anywhere
• UiPath
• WorkFusion
• Pega Systems

Overall, RPA offers numerous benefits to organizations, making it a valuable tool for process automation and optimization.