A contact center solution is a software platform or a set of technologies that allows users to manage the multiple channels, teams, and processes required to provide customers with an engaging experience. Typically, it connects channels like chat, email, voice, and social media into a single consolidated platform.
Over the past years we have empowered 50,000 agents and completed over 100 successful projects, collaborating with our customers to help them achieve their business goals and find better ways to serve their customers. Our customers do not just see us as contact center experts or vendors. They see us as a part of their internal team responsible for building strategies and direction, recommending technology and providing direction on how the solution should be implemented.
If you are looking to replace, update, or improve your customer contact center, Contact Headway BPO Solutions today for help. We can help you achieve your business and customer service goals.
All the calls are received by our proficient Agents. Calls cannot be dialed out
The calls are to primarily dialed out to the customers by our Agents
The caller is greeted and guided through an IVR. Only if the caller has questions beyond the IVR, does the caller connect to our Agent for complete resolution.
The Call Centre is also integrated with Fax, E-Mail, Chat Support etc. and our Agents engage with your customers with holistic communication channels.
Get valuable ROI with the help of our skilled agents and hands-on leaders. We take pride in the value we bring to our clients. It is a fact we are the best value call center for SMEs ever.
We ensure your agents are equipped with the most efficient technology and conducive facilities. Resulting to better customer service.
We integrate a proactive approach in preparing the onboarding of your campaign to guarantee success. Give us a few weeks to make it happen for you.
We use top-of-the-line technology to increase the accuracy & efficiency of our telemarketers when making calls. While we integrate with commercial to bespoke CRMs to take calls.
Our efficient and strategic call center shifting procedures ensure that we can cater to businesses from different time zones.
Our dedicated quality assurance team regularly checks call quality and agent performance.
Customers are the lifeblood of your business. Never turn them away with poor customer service. Leave it to customer support experts like us. Keep a stable line of happy customers. We provide the following value propositions: