We all are well aware of Outsourcing and how it is beneficial for businesses. It provides cost efficiency to clients and allows them to focus on their core business needs. It is helpful as it provides access to a talent pool without going through the trouble of recruiting and hiring them.
One can get a lot of information as to why or why not an organization should outsource their processes. However, not often we talk about the challenges that an organization may have to face when the real activity takes place. Hence, it is critical to know as to what are the major challenges that you, as a Company may face when you decide to outsource work.
On Time Delivery
Even though most of the times the work being outsourced is claimed to be routine and less important from the perspective of client-company, it is important nonetheless. A lot of times, costs tend to be higher than estimated due to a delay in delivery; delayed timelines further result in loss of revenue and loss of face for the parent company. On time delivery has implications beyond the monetary terms. Therefore, you have to be really careful while selecting the vendor for outsourcing your work. It’s important to get testimonials and talk to current/previous clients of the vendors you are looking at. Due diligence goes a long way in securing the right partner.
Each company claims to be a Subject Matter Expert but how do you know if it’s true or not? Look closer and examine their work and experience of company employees carefully. You will be able to find organizations that focus on one single domain in outsourcing; organizations that have been doing this work for many years. These organizations have a deep and thorough understanding of processes and its workings.
Many a times, vendors will have hidden costs in order to make their case strong and make the offer look more attractive. This often leaves the company with a feeling of betrayal as they end up paying more than what they bargained for. Although the vendors who resort to these tactics do not stay in business for long; whole arrangement ends in a foul experience for the outsourcing company. Hence, it’s very important to partner with a vendor who looks after your interests and is not shortsighted.
Outsourcing Partnership and Cultural Challenges
Often, clients have a hard time managing off-shore teams due to communication issues and different styles of working. The difference in cultures can also be a major issue. For example in some cultures, disagreements are seen as healthy whereas in some, they are a sign of disobedience. With such conflicting cultural norms, unseen communication issues may arise. These challenges, however, can be overcome if companies partner with an experienced vendor. A vendor who has been in the business for long, is able to identify and overcome these challenges.
These are few of the major questions you are going to face when you decide to outsource. It is imperative to think through these questions and find the right vendor because when you do that, outsourcing is really what it is said to be – A cost effective solution for your problems.